Without the right system, gaps appear fast and readmissions follow.
A single unplanned readmission can exceed $15,000 and trigger CMS penalties. Meanwhile, each missed TCM service leaves $180–$250 unreimbursed. The cycle strains budgets, frustrates care teams, and shakes patient trust.
Prioritizes calls, med reviews, and care-plan steps so nothing slips.
Text, email, or IVR nudges schedule follow-ups automatically.
Clinical rules surface patients trending toward readmission.
Auto-captures documentation for CMS 99495 & 99496.
Syncs notes, meds, and visit outcomes back to your chart with one click.
HIPAA-secure workflows and audit trails out of the box.
ADT/EHR event triggers enrollment.
Platform schedules initial contact; AI suggests questions.
Medication reconciliation & symptom review.
Completion report & billing file sent automatically.
D2D tracks every minute and auto-populates billing, so you never leave money behind.
Moderate complexity | Face-to-face visit within 7 days
*National non-facility average. Actual figures vary by MAC & geography.
High complexity | Face-to-face visit within 7 days
*National non-facility average. Actual figures vary by MAC & geography.
34%
Reduction in 30-day readmissions
92%
TCM calls completed on time
$2.1M
New annual TCM revenue (2023)
"D2D cut our follow-up workflow from 45 minutes to 12 and almost eliminated missed deadlines." — Clinical Operations Director, Midwest ACO