Terms of Use

DocToDoor’s mission is to connect Patients and Providers to redefine Tele health and remote patient monitoring. Traditional Tele health systems end at interaction with patient after Video/Voice remote consultation, whereas DocToDoor provides a way for automated follow-ups by Doctors. A follow-up includes vital measurements, medication reminders, multiple choice questions and guided recovery information content and videos. We believe that everyone benefits when you put the patient at the center of healthcare and when data is appropriately shared among stakeholders.

DocToDoor for Business helps hospitals, healthcare providers, employers, and health advocates facilitate better health management for their patients via an enterprise health platform with a suite of care coordination tools.

I. Introduction and Eligibility

These Terms of Use (“Terms”) apply to our DocToDoor health platforms and any other related features, contents, applications, or websites we may offer from time to time (collectively and as defined below, the “DocToDoor Services”). Please read these Terms carefully before using DocToDoor Services.

These Terms include DocToDoor’s Privacy Statement , which is incorporated by reference into these Terms.

This agreement is a legally binding contract. It may change as our business changes, and you agree you will review it and any updates regularly. Your continued use of the DocToDoor Services means you accept any changes.

Binding Agreement

These Terms constitute a binding agreement between:
You (if you are resident of EU) and PlenarTech, S.L., a Spanish company (“DocToDoor”, “we” or “us”)
You (if you are resident of USA) and PlenarTech, LLC, a Florida USA company (“DocToDoor”, “we” or “us”)
You (if you are resident of any other country) and Plenar Health Solutions Private Limited, an Indian Private Limited company (“DocToDoor”, “we” or “us”).
“You” and “users” shall mean all visitors and users of the DocToDoor Services. You accept these Terms each time you access the DocToDoor Services. If you do not accept these Terms, you must not use the DocToDoor Services.

Eligibility

The DocToDoor Services are intended solely for persons who are 13 years of age or older. Any access to or use of the DocToDoor Services by anyone under age 13 is expressly prohibited. By accessing or using the DocToDoor Services, you represent and warrant that you are 13 years old or older. Further, if you are under 18 years of age, you represent and agree that you possess the legal consent of your parent or guardian to access and use the DocToDoor Service.

Revision to Terms

We may revise these Terms at any time by posting an updated version. You should visit this page periodically to review the most current Terms, because you are bound by them if you use the DocToDoor Services. Your continued use of the DocToDoor Service after a change to these Terms constitutes your binding acceptance of these Terms.

The terms “post” and “posting” as used in these Terms shall mean the act of submitting, uploading, publishing, displaying, or similar action on the DocToDoor Services.

II. The DocToDoor Services

The “DocToDoor Services” means any websites, applications, and other services under the control of DocToDoor, whether partial or otherwise, in connection with providing an online or digital platform to enable Businesses such as hospitals, healthcare providers, employers, and health advocates facilitate better health management for their patients via an enterprise health platform with a suite of care coordination tools.

“Personal Information,” as used in these Terms, shall have the same meaning as defined in the DocToDoor Privacy Statement.

Medical Advice

DocToDoor does not give medical advice. The DocToDoor Services may help you submit your health records to your healthcare provider and provide helpful content, but any information and materials available through the DocToDoor Services are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your own judgment in consultation with your health care provider. The DocToDoor Services are not a substitute for professional medical treatment. You assume full risk and responsibility for the use of information, including your health records, you obtain from or through the DocToDoor Services. Always seek the advice of your physician or other qualified health care provider regarding a medical condition. DocToDoor does not recommend or endorse any provider of health care or health-related products, items, or services, and does not recommend or endorse any specific tests, procedures, treatments, opinions, products, or other health related services.

Application is a Secondary Reminder Tool

The Application is intended as a helpful backup reminder system. You should not and must not rely on the Application as your primary tool for determining whether and when to take medication or update your Healthcare provider with your health condition or vital measurements.

Permission to Use the DocToDoor Services

We grant you permission to use the DocToDoor Services subject to the restrictions in these Terms. Through the DocToDoor Services you can post content related to your healthcare, utilize tools and other features of the DocToDoor Services to receive coordinated care. Your use of the DocToDoor Services is at your own risk, including the risk that content that you or others contribute to your health record is inaccurate or unreliable or that your records may be misused or misappropriated by someone with whom you provide access.

III. Your Account

Account Registration. In order to use the DocToDoor Services, you must register with your HealthCare Provider to create a DocToDoor account for you. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Your Login Credentials

To use the DocToDoor Service, you will log in with your email address or phone number that you have registered with your HealthCare Provider. Your login information and account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the DocToDoor Services and any device that you use to access the DocToDoor Services.

You agree to notify us immediately of any breach in secrecy of your login credentials

If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify DocToDoor by email to hello@doctodoor.com. You will be solely responsible for the losses incurred by DocToDoor and others due to any unauthorized use of your account.

Sharing Records with Third Parties

If you are using the DocToDoor Services as part of a chronic care management service through a healthcare provider, you acknowledge and agree that such healthcare provider may share chronic care management related Records and other personal health information with and solicit Records and other personal health information from your other healthcare providers as authorized by the HIPAA-compliant authorization you must sign with that healthcare provider. If you request DocToDoor to send records through a verbal authorization, you agree that our documentation of a verbal authorization is equal to a written authorization.

IV. Communications Communications and Service Messages

You agree that we may communicate or provide notices to you in the following ways:

  1. By email to the email address or SMS to the phone number you use to log in to your account;
  2. Through banner notices, push notifications, in-app messages or other messages delivered on or through the DocToDoor Services; or
  3. Through other means including any telephone number, mobile number, or mailing address you choose to provide to us.

You agree to keep any contact information you provide to us up to date. You may adjust your communications preferences in your DocToDoor account settings at any time or by unsubscribing from marketing emails using the link provided at the bottom of those emails.

Electronic Notices

By using the DocToDoor Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the DocToDoor Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the DocToDoor Services or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to us at hello@doctodoor.com.

V. Ownership and Use of Records and Content on the DocToDoor Services Records

We do not claim ownership rights in the health information, text, files, data, images, photos, video, sounds, links, works of authorship, or any other materials that you, or third parties with your authorization, post to or share via the DocToDoor Services (collectively, “Records”). We make no representations with respect to such Records. By posting or requesting Records through the DocToDoor Services, you certify that you have the right to post or request such Records and/or that you have obtained all required consents to post or access such Records (including the provision to DocToDoor of Personal Information about third parties), and you agree to access and use them only as permitted by applicable law. In addition, you acknowledge that certain providers of Records may have the right to revoke the use of Records provided to you under certain circumstances, including without limitation where the wrong Records have been provided, and you agree to delete any such Records upon request. Notwithstanding patients’ rights in their Records, providers or other third parties may have rights to those Records under applicable law.

You are responsible for backing up any Records that you store on the DocToDoor Services. If you close your DocToDoor account or if we terminate your DocToDoor account or discontinue the DocToDoor Services, we may permanently delete your data from our servers. We have no obligation to return Records to you in such instances.

DocToDoor Content Ownership and Use

The contents of the DocToDoor Services include: designs, text, graphics, images, video, information, logos, button icons, software, audio files, computer code, and other content (collectively, “DocToDoor Content”). All DocToDoor Content and the compilation (meaning the collection, arrangement, and assembly) of all DocToDoor Content are the property of DocToDoor or its licensors and are protected under copyright, trademark, and other laws.

License Granted By You to DocToDoor

By making available any Records on or through the DocToDoor Services, you grant and agree to grant to DocToDoor a perpetual, non-exclusive license to use such Records (a) in order to provide the DocToDoor Services to you; (b) for statistical use (provided that such Records are not personally identifiable); and (c) as necessary to monitor and improve the DocToDoor Services.

Sharing with and Use of Records by Third Parties

You control who may access your Records. If you share your some or all of your Records, then you agree that anyone you have shared such Records with may use that content. When you give others access to your Records through the DocToDoor Services, they may use, reproduce, distribute, display, transmit, and communicate those Records to others. You should only share or give access to your Records to others that you trust to keep those Records confidential.

License Granted by DocToDoor to You

We authorize you, subject to these Terms, to access and use the DocToDoor Services and the DocToDoor Content solely for your personal and non-commercial purposes, at our discretion. Any other use is expressly prohibited. This license is revocable at any time without notice and with or without cause. Unauthorized use of the DocToDoor Content may violate copyright, trademark, and applicable communications regulations and statutes and is strictly prohibited. You must preserve all copyright, trademarks, service marks, and other proprietary notices contained in the original DocToDoor Content on any copy you make of the DocToDoor Content.

DocToDoor Marks

DocToDoor, the DocToDoor logo, and other DocToDoor logos and product and service names are or may be trademarks of DocToDoor (the “DocToDoor Marks”). Without our prior written permission, and except as solely enabled by any link as provided by us, you agree not to display or use in any manner the DocToDoor Marks.

Except as provided within these Terms, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any content appearing on or through the DocToDoor Services.

VI. Copyright Policy

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials posted on the DocToDoor Services infringe your copyright, you (or your agent) may send DocToDoor a “Notification of Claimed Infringement” requesting that the material be removed or that access to it be blocked. The notice must include the following information.

A physical or electronic signature of a person authorized to act on behalf of the owner of the works that have been allegedly infringed;
Identification of the copyrighted work alleged to have been infringed (or if multiple copyrighted works located on the DocToDoor Services are covered by a single notification, a representative list of such works);
Identification of the specific material alleged to be infringing or the subject of infringing activity, and information reasonably sufficient to allow DocToDoor to locate the material on the DocToDoor Services;
Your name, address, telephone number, and email address (if available);
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send DocToDoor a counter-notice.

Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to the DocToDoor Services should be sent to:

hello@doctodoor.com
Consult your legal advisor and see 17 U.S.C. § 512 before filing a notice or counter-notice as there are penalties for false claims under the DMCA.

VII. Suggestions and Submissions

We appreciate and welcome your comments and feedback regarding the DocToDoor Services. Please be advised that if you send us creative ideas, suggestions, inventions, or materials (“creative ideas”), we shall:

Own, exclusively, all now known or later discovered rights to the creative ideas;
Not be subject to any obligation of confidentiality and shall not be liable for any use or disclosure of any creative ideas; and
Be entitled to unrestricted use of the creative ideas for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.

VIII. Disclaimers, Limitations, and Prohibitions

We do not represent or guarantee the truthfulness, accuracy, or reliability of any content or Records posted by you or any other third party. You accept that any reliance on such materials will be at your own risk. You are solely responsible for the Records you post. DocToDoor does not endorse or accept responsibility for any Records posted by you or other third parties on the DocToDoor Services. You assume all risks associated with your Records, including anyone’s reliance on their quality, accuracy, or reliability. You are solely responsible for any and all fees or costs you may incur to access the DocToDoor Services through any wireless or other communication service.

You agree to use the DocToDoor Services only for their intended purposes. You must use the DocToDoor Services in compliance with all privacy, data protection, intellectual property, and other applicable laws. The following uses of the DocToDoor Services are prohibited. You may not:

Attempt to interfere with, harm, reverse engineer, steal from, or gain unauthorized access to the DocToDoor Services, user accounts, or the technology and equipment supporting the DocToDoor Services;
Frame or link to the DocToDoor Services without permission;
Use data mining, robots, or other data gathering devices on or through the DocToDoor Services;
Post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity;
Post or disclose Personal Information about another person without their consent;
Harass, threaten, stalk, abuse, or post objectionable content to another DocToDoor member;
Sell, transfer, or assign any of your rights to use the DocToDoor Services to a third party without our express written consent;
Use the DocToDoor Services or DocToDoor Content for any commercial purpose or in any manner not permitted by these Terms;
Use the DocToDoor Services in an illegal way or to commit an illegal act in relation to the DocToDoor Services or that otherwise results in fines, penalties, and other liability to DocToDoor or others;
Access the DocToDoor Services from a jurisdiction where it is illegal or unauthorized; or
Encourage or enable any other individual to do any of the above.

IX. Account Termination, Removal of Records, and Consequences of Violating These Terms

Account Termination. We reserve the right to suspend or terminate your account and prevent access to the DocToDoor Services for any reason, at our discretion. We reserve the right to refuse to provide the DocToDoor Services to you in the future.

Removal of Records

DocToDoor may review and remove any Records at any time for any reason, including activity which, in its sole judgment: violates these Terms; violates applicable laws, rules, or regulations; is abusive, disruptive, offensive or illegal; or violates the rights of, or harms or threatens the safety of, users of the DocToDoor Services.

Your Liability for Breach of these Terms

You are responsible for any claims, fees, fines, penalties, and other liability incurred by us or others caused by, arising out of, or related to your breach of these Terms and your use of the DocToDoor Services.

X. DocToDoor’s Liability

Changes to the DocToDoor Services. We may change, suspend, or discontinue any aspect of the DocToDoor Services at any time, including hours of operation or availability of the DocToDoor Services or any feature, without notice or liability.

User Disputes

We are not responsible for any disputes or disagreements between you and any third party you interact with using the DocToDoor Services. You assume all risk associated with dealing with third parties. You agree to resolve disputes directly with the other party. You release DocToDoor of all claims, demands, and damages in disputes among users of the DocToDoor Services. You also agree not to involve us in such disputes. Use caution and common sense when using the DocToDoor Services.

Content Accuracy

We make no representations about accuracy, reliability, completeness, or timeliness of any contents of the DocToDoor Services. Similarly, we make no representations about accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or services obtained through the DocToDoor Services. Use the DocToDoor Services at your own risk.

Third-Party Websites

The DocToDoor Services may include links to third party websites and applications. You are responsible for evaluating whether you want to access or use them. We are not responsible for and do not endorse any features, content, advertising, products, or other materials on other websites or applications. You assume all risk and we disclaim all liability arising from your use of them.

Released Parties Defined

“Released Parties” include PlenarTech S.L., PlenarTech LLC, Plenar Health Solutions Private Limited, and their affiliates, officers, employees, agents, partners, and licensors.

We make no promises and disclaim all liability of specific results from the use of the DocToDoor Services.

A. DISCLAIMER OF WARRANTIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) YOUR USE OF THE DOCTODOOR SERVICES IS AT YOUR SOLE RISK, AND THE DocToDoor SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THE RELEASED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO PRODUCTS OR SERVICES OFFERED BY BUSINESSES LISTED ON THE DocToDoor SERVICES, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) THE RELEASED PARTIES MAKE NO WARRANTY THAT (i) THE DocToDoor SERVICES WILL MEET YOUR REQUIREMENTS, (ii) THE DocToDoor SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE DocToDoor SERVICES WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY GOODS OR SERVICE AVAILABLE ON THE DocToDoor SERVICES WILL MEET YOUR EXPECTATIONS, AND (iv) ANY ERRORS IN THE DocToDoor SERVICES WILL BE CORRECTED; AND (C) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE DocToDoor SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL.

B. LIMITATION OF LIABILITY AND INDEMNIFICATION
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE RELEASED PARTIES SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF DocToDoor HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SITE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH, FROM, OR AS A RESULT OF THE DocToDoor SERVICES; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY USER OR THIRD PARTY ON OR THROUGH THE DocToDoor SERVICES; (v) YOUR RELIANCE ON CONTENT MADE AVAILABLE BY US; OR (vi) ANY OTHER MATTER RELATING TO THE DocToDoor SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS IN THIS PARAGRAPH MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT POSSIBLE BY LAW, THE RELEASED PARTIES’ MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE DocToDoor SERVICES OR YOUR USE OF DocToDoor CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED $100.

You agree to defend, indemnify, and hold harmless the Released Parties from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging, arising out of, or related to (i) your use of or reliance on any third-party content, (ii) your use of or reliance on any DocToDoor Content, or (iii) your breach of these Terms, including but not limited to any breach of your duty to maintain the confidentiality and integrity of shared Records and to use or disclose such shared Records only as authorized by their owner. We shall provide notice to you promptly of any such claim, suit, or proceeding.

XI. General Terms

These Terms constitute the entire agreement between you and DocToDoor concerning your use of the DocToDoor Services. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. The section titles and annotations in these Terms are for convenience only and have no legal or contractual effect. The English-language versions of the Terms and incorporated agreements, such as the Privacy Statement, contain the binding terms, and any translations into other languages are for convenience only. If the English-language version conflicts with any translation, the English-language version controls.

XII. Arbitration, Class Waiver, and Waiver of Jury Trial

These Terms and the relationship between you and DocToDoor shall be governed by the laws of India without regard to its conflict of law provisions. You agree to first contact DocToDoor at hello@doctodoor.com regarding any claim or controversy arising out of or relating to these Terms of Use or your use of the DocToDoor Services. You and DocToDoor agree to submit to the personal and exclusive arbitration of any disputes relating to your use of the DocToDoor Services under the rules of the Indian Arbitration. Any such arbitration, to the extent necessary, shall be conducted in Ahmedabad, India. You covenant not to sue DocToDoor in any other forum.

You also acknowledge and understand that, with respect to any dispute with the Released Parties arising out of or relating to your use of the DocToDoor Services or these Terms:

YOU ARE GIVING UP YOUR RIGHT TO HAVE A TRIAL BY JURY;
YOU ARE GIVING UP YOUR RIGHT TO SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INVOLVING ANY SUCH DISPUTE; AND
YOU MUST FILE ANY CLAIM WITHIN ONE (1) YEAR AFTER SUCH CLAIM AROSE OR IT IS FOREVER BARRED.

Contact Information

All notices to you relating to this Agreement shall be posted on the Application or sent to you at the e-mail or physical address, if any, that you provided to us.

All notices to us relating to this Agreement shall be in writing and sent to the following: hello@doctodoor.com


Privacy Statement

Last Updated: January 23, 2016

DocToDoor’s mission is to connect Patients and Providers to redefine Tele health and remote patient monitoring. Traditional Tele health systems end at interaction with patient after Video/Voice remote consultation, whereas DocToDoor provides a way for automated follow-ups by Doctors. A follow-up includes vital measurements, medication reminders, multiple choice questions and guided recovery information content and videos. We believe that everyone benefits when you put the patient at the center of healthcare and when data is appropriately shared among stakeholders.

DocToDoor for Business helps hospitals, healthcare providers, employers, and health advocates facilitate better health management for their patients via an enterprise health platform with a suite of care coordination tools.

SCOPE OF THIS PRIVACY STATEMENT

This Privacy Statement applies to our DocToDoor health platforms and any other related features, contents, applications, or websites we may offer from time to time (collectively, the “DocToDoor Services”). This Privacy Statement explains DocToDoor’s information practices, including:

  1. What information we may collect through the DocToDoor Services and how we collect it.
  2. How we use the information we collect.
  3. How we may share collected information.
  4. What choices you have as to how we collect and use information.

This Privacy Statement is incorporated by reference into DocToDoor’s Terms of Use. We encourage you to review both documents carefully when using the DocToDoor Services. If you have any questions about our privacy practices, please refer to the end of this Privacy Statement for information on how to contact us.

INFORMATION WE COLLECT In General.

DocToDoor’s mission is to help your Provider manage your health information, and we cannot help you do that without collecting certain information, including personal information about you. When we say “Personal Information,” we mean information that alone or in combination with other information may be used to readily identify, contact, or locate a specific person, such as: name, address, email address, phone number, medical records or certain other health data, insurance information, and financial information. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

We collect information when you:

  1. Provide consent to your healthcare provider to create a DocToDoor account. In order to use the DocToDoor Services, you must provide consent to your healthcare provider to create an account. To create a DocToDoor account, you must provide Personal Information such as name, email address and phone number to your healthcare provider. This information will help DocToDoor and others that you collaborate with to identify you.
  2. Build your Personal and Health profile. As a DocToDoor member, you can add information to your account. You may choose to provide Personal Information such as address, phone number, date of birth, a profile photo, gender, blood type, health conditions, medications, allergies, and body measurements.
  3. Send a message to your healthcare provider. You may opt to upload important documents to send a message to the Provider, such as ailment picture, medical, lab, insurance, legal, and other documents. You may also choose to include Personal Information about others in your profile by providing us with names and contact information for emergency contacts and health care providers.
  4. Link your DocToDoor account to services or devices. If you choose to link your DocToDoor account to certain other services or devices, such as calendars, wearables, scales, fitness trackers, or other health monitoring devices, we may collect information related to your use of such services or devices. When these services or devices are administered by a third party, the information practices and policies for those services or devices are the responsibility of that third party.
  5. Seek assistance from DocToDoor. If you contact DocToDoor with questions and requests, we may collect information from you in order to assist you.

    Use of cookies and other technologies to collect information. We or our third-party service providers use cookies and related tools to provide features and services that enhance your DocToDoor experience. For example, these technologies may allow the DocToDoor Services to recognize your device and log you in automatically, remember your preferences, and analyze how you use the DocToDoor Services so we can improve your experience.

  6. Cookies. A cookie is a small text file that may be stored on the hard drive of a computer or device when you access a website. When you visit our website, we may assign your device one or more cookies to facilitate access to our site and to personalize your online experience. You may refuse the service of cookies to your device or delete any existing cookies by changing your browser preferences. As the means by which you can do this vary from browser to browser, please refer to your browser’s help menu for more information. If you refuse or delete cookies, you may not be able to take advantage of all features and functionality of the DocToDoor Services.
  7. Information collected automatically. We may automatically collect information from your browser or device when you use the DocToDoor services. This information may include an IP address, device identifier, your browser type, access times, the content of any undeleted cookies your browser received from us, and other non-personally identifiable information that can help us optimize the DocToDoor services.
HOW WE USE INFORMATION WE COLLECT

We use information, including Personal Information, to deliver and improve the DocToDoor Services.

We may use information, including Personal Information, to:

  1. Communicate with you. We may send email to the email address you provide us to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, or to provide information we think may be of interest to you. We may also communicate with you through the DocToDoor Services or other means enabled by the DocToDoor Services, such as through text messages, push notifications, or in-app messaging. You may adjust your communications preferences in your DocToDoor account settings at any time or by unsubscribing from our marketing emails using the link provided at the bottom of those emails.
  2. Customize your DocToDoor experience. We use information we collect through the DocToDoor Services to customize your DocToDoor experience.
  3. Organize and analyze your health information. When you share information or we receive it from others, our employees and service providers may review that information to categorize and organize it for you.
  4. Provide and improve the DocToDoor Services. We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties as necessary to allow us to facilitate or improve the DocToDoor Services.
    We may aggregate or de-identify data collected through the DocToDoor Services and use it for any purpose.
HOW WE MAY SHARE INFORMATION

We do not rent, sell, or share Personal Information. We do not share your Personal Information with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may share aggregate or de-identified data with third parties for any purpose.

We may share information, including Personal Information, as follows: 

  1. With your permission. We may share your Personal Information or other information about you with third parties when we have your permission or at your direction, including when you direct us to send information to a healthcare provider.
  2. With our vendors and service providers. We may share any information we receive with vendors and service providers retained to help us provide or improve the DocToDoor Services.
  3. As required by law and similar disclosures. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; defend against legal claims; respond to your requests; protect the rights, property, and safety of you, DocToDoor, or others; or as otherwise required by law.
  4. In connection with a merger, sale, or other asset transfer. If we are involved in a merger, acquisition, financing, reorganization, or other substantial corporate transaction, or in the unlikely event of bankruptcy, any information we possess, including Personal Information, may be shared, sold, or transferred as part of such a transaction as permitted by law and/or contract. In such cases, we cannot control how other entities may use or disclose such information.
YOUR CHOICES

DocToDoor offers you a number of ways to control collection and use of your information when you use the DocToDoor Services. Your options include:

  1. Modifying your account information. You can review the information you or others have shared by logging into your DocToDoor account. You can modify or delete any information that you have provided us at any time.
  2. Modifying your account settings. DocToDoor account settings are designed to provide you with control over the information that you share. We encourage you to review your account settings and adjust them in accordance with your preferences.
  3. Closing your account. If you no longer desire to use the DocToDoor Services, you may close your account by sending us an email to hello@doctodoor.com. After you close your account, you will not be able to sign in to our website or access any of your information. However, you can open a new account at any time. If you close your DocToDoor account, we have no obligation to retain your information and may delete any or all of your account information without liability. We may retain and use your information as described in “Data Retention” below. Please note: if you have provided or shared information to third parties, retention of that information will be subject to those third parties’ policies and practices.
INFORMATION SECURITY

We take steps to ensure that information is treated securely and in accordance with this Privacy Statement. Unfortunately, neither the Internet nor any form of electronic storage can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information provided to us. We do not accept liability for any unintentional disclosure.

By using the DocToDoor Services or providing an email address and phone number to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the DocToDoor Services.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you with DocToDoor Services. We will retain and use your information as necessary to comply with our legal obligations, prevent fraud or abuse, resolve disputes, enforce our agreements, or take other actions permitted by law. Anonymous or aggregated information that does not identify you personally may be retained indefinitely.

CHILDREN’S PRIVACY

We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of the DocToDoor Services are designed for or directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at hello@doctodoor.com. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate any account created by such children.

If you are the parent or guardian of a child under the age of 13, you may choose to manage your child’s health information through your DocToDoor account.

INTERNATIONAL TRANSFERS

We store your Personal information on servers located at the same country or region as your health provider:
If your healthcare provider is in USA, then your personal information is on servers located in USA.
If your healthcare provider is in European Union, then your personal information is on servers located in the European Union.
If your healthcare provider is in India, then your personal information is on servers located in either of USA, Europe or Asia region.
We may use subcontractors that are located in countries other than your own, and send them or provide them with access to information we receive. All our subcontractors will be subject to non-disclosure and non-use obligations. Nevertheless, some countries may have levels of protection of personal and other information which are not as high as in your country of residence or business.

CHANGES TO THIS PRIVACY STATEMENT

We may update this Privacy Statement from time to time to reflect changes to our information practices. If we decide to change this Privacy Statement, we will post the changes on this page so that you are aware of our practices and update the “Last Updated” date above. If we make a material change in how we collect, use, or disclose Personal Information, we will make reasonable efforts to provide notice through the DocToDoor Services and obtain consent to any such uses as may be required by law. We encourage you to periodically review this page for the latest information on our privacy practices.

CONTACT US

If you have questions or comments about this Privacy Statement, please email us at hello@doctodoor.com.

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